We want you to be completely satisfied with your purchase of AETHERIUM. This policy outlines our return and refund procedures.
We offer a 30-day money-back guarantee on unopened products. If you are not satisfied with your purchase for any reason, you may return the product within 30 days of the original purchase date for a full refund of the product price.
To be eligible for a return and refund, the following conditions must be met:
Note: For health and safety reasons, we cannot accept returns of opened products unless the product is defective or damaged upon arrival.
To initiate a return, please contact us using the information below and provide:
Once we receive your return request, we will provide you with return instructions and a return authorization number. Please include this number with your return shipment.
Once we receive and inspect your returned product, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the product was defective or the return was due to our error.
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage or defect when contacting us.
Return shipping costs are the responsibility of the customer unless the return is due to a defective product or our error. We recommend using a trackable shipping method for returns.
Some states may provide additional consumer rights regarding returns and refunds. This policy does not limit any rights you may have under applicable state or federal law.
If you have questions about our return policy or need assistance with a return, please contact us using the information provided above. We're here to help ensure your satisfaction.